Star Reviews Are Part of Online Provider Directory January 20, 2021 Post‑visit surveys administered by Press Ganey, a national research firm, are now being used to calculate star reviews for Samaritan Medical Group clinicians. Many health care organizations share star reviews using the same approach. Now patients who are researching health care providers online can consider Samaritan clinicians with comparative data to help them make informed choices. “I am excited to offer this level of transparency on our website for patients seeking a Samaritan Medical Group clinician,” said Brad Wakefield, chief operating officer for Samaritan Medical Group. “By publishing our own survey data, we are ensuring that we have a statistically sound sample size and that feedback is acquired in a manner that is consistent and independent of whether the patient’s experience may have been good or bad.” Only clinicians with at least 30 survey responses during a rolling 12-month period will have a published star review. Clinicians who are in administrative roles and don’t see patients, or who don’t see enough patients during a certain period of time, will not have a star review. Providers who do not accept appointments or maintain a patient panel, such as hospital inpatient and urgent care providers, will be excluded. Also, resident physicians will be excluded as they are still in training and provide care in coordination with attending physicians. Samaritan’s star review score reflects an average of all responses to provider‑related questions from the national Consumer Assessment of Healthcare Providers and Systems patient experience survey, which are included in the Press Ganey survey. To learn more about Samaritan’s star reviews, visit samhealth.org/StarReviews.
